Privacy Policy

1. Introduction

Quality Alterations ("we," "us," or "our") is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website at qualityalterations.com or use our services. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and phone number when you book an appointment or submit our contact form.
• Appointment Data: Date, time, and type of service requested through our online booking system.
• Usage Data: Information automatically collected when you visit our website, including IP address, browser type, pages viewed, and referring URL.
• Cookies: Small data files stored on your device to improve site functionality. See Section 7 for details.

3. How We Use Your Information

• To schedule, confirm, and manage your appointments.
• To send appointment confirmations, reminders, and updates via SMS or email.
• To respond to your inquiries submitted through our contact form.
• To improve our website, services, and customer experience.
• To protect against misuse, fraud, or unauthorized access.

4. SMS Notifications (TCPA Compliance)

By providing your phone number and booking an appointment, you expressly consent to receive text messages from Quality Alterations regarding your appointment.

• Message Types: Appointment confirmations, reminders, cancellation notices, and scheduling updates.
• Message Frequency: Message frequency varies based on your appointment activity. Typically 1–3 messages per appointment.
• Opting Out: Reply STOP to any message to opt out of SMS notifications at any time. Reply HELP for assistance.
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier.
• No Purchase Required: Consent to receive SMS is not a condition of purchasing any service.
• Carriers: Supported carriers include all major US carriers. Carriers are not liable for delayed or undelivered messages.

Your phone number is used solely for appointment-related communications and is never sold, shared, or used for marketing purposes.

5. Third-Party Services

We use trusted third-party service providers to help operate our website and deliver our services, such as sending SMS notifications and displaying maps. These providers may process limited personal information (e.g., your phone number) solely to perform the services we request.

We do not sell, rent, or trade your personal information to any third party for marketing purposes. If you would like more details about the specific services we use, please contact us.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including maintaining appointment records for business operations. You may request deletion of your personal data at any time by contacting us.

7. Cookies

Our website uses cookies for the following purposes:

• Essential Cookies: Required for site functionality, such as remembering your display preferences.
• Session Cookies: Used for admin authentication. These expire when you close your browser or log out.

We do not use advertising or tracking cookies. You can disable cookies through your browser settings, but some site features may not function properly.

8. Security

We implement reasonable technical and organizational measures to protect your personal information, including encrypted connections (HTTPS), secure authentication, and rate-limited access to our systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of SMS notifications at any time.

To exercise any of these rights, contact us at contact@qualityalterations.com.

10. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this privacy policy, please contact us at:

Quality Alterations
3374 Washtenaw Avenue, Ann Arbor, MI 48104
contact@qualityalterations.com
+1 (734) 973-0063